Privacy policy

1. Contact Information

If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by:

  • Email: [support@krayber.com]
  • Phone: +1 (806) 221-2136
  • Mail:
    13777 I40 West
    Amarillo, TX 79124

2. Collecting Personal Information

When you visit or use the Site, we collect Personal Information, which is any information about an identifiable individual. Below is an overview of the types of Personal Information we may collect:

2.1 Device Information

  • Purpose of collection: To load the Site accurately for you and perform analytics on Site usage.
  • Source: Collected automatically when you access our Site via cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our processor BigCommerce (for hosting and analytics).
  • Examples: Version of web browser, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

2.2 Order Information

  • Purpose of collection: To process your purchase transactions, arrange shipping, send invoices or order confirmations, communicate with you about your orders, screen for potential fraud or risk, and—when in line with preferences you have shared—to send you information or advertising about our products or services.
  • Source: Collected directly from you when you place an order.
  • Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

2.3 Phone Number (SMS/MMS) Information

  • Purpose of collection:
    1. To send transactional messages (e.g., shipping updates, purchase confirmations).
    2. To send marketing communications (e.g., promotions) only if you explicitly consent to receive them via SMS/MMS.
  • Source: Collected directly from you when you enter your phone number (for instance, on checkout or subscription forms).
  • Disclosure:
    • Shared with third-party service providers solely for sending text messages on our behalf (e.g., SMS platform providers).
    • We do NOT sell or share phone numbers with third parties for their own marketing.
  • Opt-Out: You can opt out of SMS/MMS messages at any time by replying “STOP” (or as otherwise instructed in each message) or by contacting us at [support@krayber.com].

2.4 Additional Information

  • If you contact us (e.g., for customer support), we may collect additional details you choose to share.

We do not intentionally collect Personal Information from individuals under 18 years of age. If you believe a child has provided us with Personal Information, please contact us to request deletion.

3. How We Use Your Personal Information

We use your Personal Information to:

  1. Fulfill Orders: Provide products/services, process payments, ship, and furnish invoices or order confirmations.
  2. Communicate: Respond to your requests, customer service inquiries, and share updates.
  3. Analytics & Improvement: Understand how our customers use the Site, so we can improve user experience and offerings.
  4. Marketing & Advertising: Provide you with targeted advertisements or marketing communications, only where consent is given or permissible by law.
  5. Legal & Fraud Prevention: Comply with applicable laws/regulations and screen for suspicious activity.

4. Sharing Personal Information

We share your Personal Information with third-party service providers to help provide our services and fulfill contracts with you. For example:

  • BigCommerce: We use BigCommerce to power our online store. Learn how BigCommerce handles Personal Information here:
    https://www.bigcommerce.com/legal/privacy

  • Compliance with Law: We may share Personal Information to comply with applicable laws or legal requests (subpoenas, warrants) or to protect our rights.

We do not sell or share phone numbers for third-party marketing purposes. However, certain data (e.g., cookies or browsing behavior) might be shared or sold in the context of online advertising, as explained below.

5. Selling Personal Information

Under the California Consumer Privacy Act of 2018 (“CCPA”), some of our use of third-party analytics/advertising cookies may constitute a “sale” of Personal Information. However, we do not sell or share mobile phone numbers or SMS consent information with any third parties for their independent marketing.

  • Opt-Out: If you are a California resident, you may have the right to opt out of such “sales” of Personal Information by contacting us or following instructions in the “Behavioral Advertising” section below.

6. Behavioral Advertising

We use your Personal Information to show targeted advertisements or marketing communications we believe may interest you. For example:

  • Google Analytics: Helps us understand how customers use our Site. Learn more:
    https://www.google.com/intl/en/policies/privacy/
    Opt out: https://tools.google.com/dlpage/gaoptout

  • Advertising Partners: We share information about your Site usage and purchases with our advertising partners to measure and deliver targeted ads. This may include cookies or similar technologies.

  • BigCommerce Audiences: We may utilize BigCommerce Audiences, which helps show ads to potential buyers who have purchased from other BigCommerce merchants with similar interests.

For more on how targeted advertising works, visit the Network Advertising Initiative’s (“NAI”) educational page:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

6.1 How to Opt Out of Targeted Advertising

You can also opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal:
https://optout.aboutads.info/

7. SMS/MMS Consent and Opt-Out

If you provide your phone number to receive SMS/MMS from us, you:

  1. Consent to receive text messages from us regarding your orders, promotions, or other relevant updates.
  2. May opt out at any time by replying “STOP” (or as instructed in the message) or by emailing us at [support@krayber.com].

We will not sell or share your phone number with third parties for their independent marketing purposes.

8. Lawful Basis

For individuals located in the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases (as per the GDPR):

  • Consent
  • Performance of a Contract
  • Compliance with Legal Obligations
  • Protection of Vital Interests
  • Public Interest
  • Legitimate Interests, which do not override your fundamental rights and freedoms

9. Retention

We retain your Personal Information (including phone number) for as long as needed to fulfill the purposes outlined in this Privacy Policy or as otherwise required by law. If you request deletion of your Personal Information, we will remove or anonymize your data, unless legally permitted or required to maintain it.

10. Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. However, our processor (BigCommerce) uses limited automated tools to prevent fraud (e.g., temporary blacklists of IP addresses or credit cards for repeated failed transactions).

11. GDPR Rights

If you are a resident of the EEA, you have the right to:

  • Access your Personal Information
  • Port your Personal Information to a new service
  • Request correction, update, or erasure of your Personal Information

To exercise these rights, please contact us. Your Personal Information may be initially processed in Ireland and then transferred outside of Europe, including to the United States. For more on data transfers and GDPR, see BigCommerce’s GDPR Whitepaper:
https://help.bigcommerce.com/en/manual/your-account/privacy/GDPR

12. CCPA Rights

If you are a California resident, you have the right to:

  • Request disclosure of the categories and specific pieces of Personal Information we have collected about you (“Right to Know”)
  • Request deletion of your Personal Information
  • Request correction or update of your Personal Information
  • Opt out of the “sale” of certain Personal Information

To exercise any of these rights or to designate an authorized agent, please contact us at [support@krayber.com].

13. Cookies

A cookie is a small data file downloaded to your computer when you visit our Site. We use various types of cookies (functional, performance, advertising, and social media/content cookies) to improve your browsing experience.

  • Session cookies remain until you stop browsing.
  • Persistent cookies remain until they expire or are deleted.

You can control cookies via your browser settings. However, removing or blocking cookies may affect functionality of our Site. For more on cookies or how to manage them, consult your browser’s “Help” or “Settings.”

14. Do Not Track

There is no consistent industry standard for responding to “Do Not Track” (DNT) signals, so we do not alter our data collection when we detect a DNT signal from your browser.

15. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

16. Contact Us

If you have questions, concerns, or feedback about this Privacy Policy—or wish to exercise any of your rights—please reach out to us:

  • Email: [support@krayber.com]
  • Phone: +1 (806) 221-2136
  • Address:
    13777 I40 West
    Amarillo, TX 79124