FREQUENTLY ASKED QUESTIONS

No — you can check out as a guest. A free business account adds order history, saved addresses, and access to special discounts and promotions.

No. Order exactly what you need — there is no minimum quantity or order value.

Most products are sold by the case. For pallet quantities, contact us for a quote — we are happy to see if we can offer better pricing on larger orders.

We accept Visa, Mastercard, and American Express at checkout. ACH bank transfers and purchase orders are also available — contact us to arrange them.

Yes, for qualifying business accounts. Approval involves a business credit check and trade references — contact us to apply.

Yes. We offer volume discounts on larger orders — contact us for a quote.

Yes, where required. Tax-exempt businesses can submit a valid exemption certificate and we will set the account to tax exempt.

We ship to business and residential addresses in the contiguous United States from our warehouse in Amarillo, Texas. We do not ship to Alaska, Hawaii, or PO boxes.

Shipping is a flat $5.99, and free on orders over $50.00 — including pallet orders.

In-stock orders ship within 1 to 2 business days, and delivery usually takes another 1 to 3 business days depending on your location.

Not at the moment.

Pallet orders ship by freight. We collect your delivery details when you order and provide delivery assistance if needed — liftgate delivery is available, and we can deliver pallets to residential addresses.

Yes. Tracking is provided for every order.

No — we do not offer local pickup. All orders ship.

Eligible unopened products in their original packaging can be returned within 30 days of delivery. Contact us for a return authorization first. We pay return shipping, including pallet and freight pickup, and there is no restocking fee. We issue refunds within 7 business days of the return arriving, including inspection time. See our Returns & Refunds policy.

Opened or unsealed products and products marked hazardous material cannot be returned unless they arrive damaged, defective or wrong. Pallet quantities and items we order from suppliers for you are eligible under the same rules. The unopened and resalable-condition requirements do not apply to damaged, defective or wrong items. See our Returns & Refunds policy.

Contact our support team within 48 hours of delivery with your order number and photos of the item and packaging. We cover any return and replace or refund the affected items in full. See our Returns & Refunds policy.

Contact us as soon as possible with your order number. You can cancel any time before shipment at no charge, including special orders and items we order from a supplier for you. Once shipped, the order is handled under our Returns & Refunds policy.

Yes. Everything we sell comes from authorized distributors or directly from the manufacturers.

Where available, they are on the product page. If you need one that is not listed, contact us and we will gather it for you.

We do not take backorders — out-of-stock items can be ordered again once they are back in stock. Contact us if you need help finding an alternative.

Call us at (832) 305-7988, 8am to 5pm Central, or send a message through our contact page and we will get back to you by email.