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KRAYBER

FAQ

FREQUENTLY ASKED QUESTIONS

Do I need a business account to order?

[Draft] No. Anyone can place an order as a guest or with a free account. A business account adds order history, saved addresses, and access to account pricing where approved.

Can I order by the case or by the pallet?

[Draft] Yes. Most products are sold by the case, and selected products are also available by the pallet. Available pack sizes are shown on each product page.

Where do you ship?

[Draft] We ship to business and residential addresses within the contiguous United States from our warehouse in Amarillo, Texas.

How long does delivery take?

[Draft] In-stock orders usually leave our warehouse within 1 to 2 business days. Delivery time depends on your location and whether the order ships by parcel or freight.

What payment methods do you accept?

[Draft] We accept major credit and debit cards at checkout. Approved business accounts may also pay by invoice.

Do you offer Net 30 terms?

[Draft] Net 30 terms are available to qualifying business accounts after a credit review. Contact us to request an application.

What is your return policy?

[Draft] Unopened products in their original packaging can be returned within 30 days of delivery. Contact us for a return authorization before sending anything back.

What if my order arrives damaged?

[Draft] Note any visible damage with the driver at delivery, keep the packaging, and contact us within 2 business days with photos so we can arrange a replacement or credit.

STILL HAVE QUESTIONS?

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