FAQ
FREQUENTLY ASKED QUESTIONS
Do I need a business account to order?
[Draft] No. Anyone can place an order as a guest or with a free account. A business account adds order history, saved addresses, and access to account pricing where approved.
Can I order by the case or by the pallet?
[Draft] Yes. Most products are sold by the case, and selected products are also available by the pallet. Available pack sizes are shown on each product page.
Where do you ship?
[Draft] We ship to business and residential addresses within the contiguous United States from our warehouse in Amarillo, Texas.
How long does delivery take?
[Draft] In-stock orders usually leave our warehouse within 1 to 2 business days. Delivery time depends on your location and whether the order ships by parcel or freight.
What payment methods do you accept?
[Draft] We accept major credit and debit cards at checkout. Approved business accounts may also pay by invoice.
Do you offer Net 30 terms?
[Draft] Net 30 terms are available to qualifying business accounts after a credit review. Contact us to request an application.
What is your return policy?
[Draft] Unopened products in their original packaging can be returned within 30 days of delivery. Contact us for a return authorization before sending anything back.
What if my order arrives damaged?
[Draft] Note any visible damage with the driver at delivery, keep the packaging, and contact us within 2 business days with photos so we can arrange a replacement or credit.
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